Shipping & delivery

Who ships

Your order is prepared and shipped directly by the international manufacturer through its official shipping channels. That guarantees authenticity, product condition and a formal delivery process with a tracking number.

Coverage

The manufacturer ships to Mexico, the United States and Spain — the markets with reference prices published here — as well as most Latin American countries through its official channels (the "Other country (LATAM)" option in the selector). Message us on WhatsApp and we'll confirm availability and shipping to your country in minutes.

Times and costs

The manufacturer usually delivers within 5–7 business days. The exact time and cost vary by country and postal code: when confirming your order on WhatsApp we tell you the estimated time and exact cost before you pay — no surprises.

Tracking

When your order ships you receive a tracking number to follow it at any time. We stay on top of it until it arrives.

Problems with your delivery?

If your package is delayed or arrives damaged, message us right away: we'll manage it with the manufacturer under its policies to resolve it as quickly as possible.